BACK
1. Making a Booking and Payment: A completed booking form
showing the names of all persons on whose behalf you are making
the booking must be accompanied by a non-refundable deposit of £80
per person. The person who signs the booking form will be treated
as doing so on behalf of and with the consent of all the persons
for whom the booking is made. That person will be responsible to
us for full payment of the price (including any insurance premiums,
cancellation or alteration charges) of the holiday booked. No contract
shall exist between you and Pleisure Holidays until a confirmation
of booking showing the arrangements booked has been issued. The
balance owing to Pleisure Holidays must be paid at least 8 weeks
before departure. If Pleisure Holidays does not receive the balance
on time we reserve the right to cancel the booking, retain deposit
and levy charges as described in section 5 . If the booking is made
within 8 weeks of departure, you must pay for the holiday in full.
2. Price: Prices are accurate at the date of publication,
however we reserve the right to increase or decrease our brochure
price at any time. Once you have booked, the price of the holiday
is guaranteed, except that Pleisure Holidays may pass on to you
any increases due to Government levies, tax or fuel surcharges On
any surcharges imposed Pleisure Holidays will absorb an amount up
to 2% of the holiday cost.
3. Financial Security: We comply with all the requirements
of the Package Travel, Package Holidays and Package Tours Regulations
1992, through the use of a Client Trust Account, administered by
Chartered Accountants Armstrong, Scarborough and Partners. No money
is released to Pleisure Holidays until completion of the clients
holiday. This means that in the unlikely event that your holiday
cannot be provided or our insolvency all your money will be returned
to you.
4. Cancellation or Alteration by Pleisure Holidays:
Pleisure Holidays shall endeavour to inform you as quickly as possible
of any changes to your booked holiday. We reserve the right to make
minor alterations to holiday arrangements without incurring any
liability to the client. In the unlikely event of Pleisure Holidays
having to make major alterations to or cancelling a holiday, we
shall offer an alternative or a full refund of all money paid. The
client may also be offered compensation, dependant on the period
prior to departure of the mayor alteration or cancellation :-
Over 8 weeks nil
Less than 8 weeks £10
Less than 6 weeks £20
Less than 4 weeks £30
Less than 2 weeks £40
Compensation payments will not apply if accommodation is offered
and accepted in a higher price category than that originally booked.
Where cancellation or alteration is by reason of unusual and unforeseeable
circumstances beyond the control of Pleisure Holidays, the consequences
of which could not have be avoided even if all due care had been
exercised, we will return all money paid to us or offer you an alternative
holiday, however compensation payments do not apply.
5. Cancellation or Alteration by the Client: Cancellation
will only take effect when written notification is received from
the person signing the booking form. If cancellation is received
in writing prior to 8 weeks before departure date, deposit and insurance
will be forfeited. If written notification is received within 8
weeks of departure date the following percent charges of total holiday
price will apply:-
Less than 8 weeks 30%
Less than 6 weeks 50%
Less than 4 weeks 70%
Less than 2 weeks 100%
You may request an alteration to the confirmed holiday, we will
do our best to help. However it may be beyond our control to action
all amendments. An amendment fee of £15 will be charged, plus
any additional charges imposed by suppliers of components of your
holiday package, where applicable.
6. Travel: For travel to France all British citizens require
a valid full passport. No visas are required by British citizens.
Pleisure Holidays cannot be held responsible for clients missing
aircraft's, coaches, ferries and trains for whatever reason.
7. Client Responsibility: You accept responsibility
to conduct yourself and your party in an orderly fashion while on
holiday and to not disrupt the enjoyment of others or prejudice
the reputation of Pleisure Holidays. The holiday of any client breaking
this clause shall be terminated and Pleisure Holidays will have
no further responsibility to them. You agree that any loss or damage
to accommodation or property caused by a client will be recovered
immediately and paid in full.
8. Liability: Pleisure Holidays cannot be held
responsible for or pay any compensation where any loss, delay or
costs are caused by war, threat of war, riot, civil strike, industrial
dispute, political unrest, terrorist activity, natural or nuclear
disaster, fire, adverse weather conditions(including avalanches
and mud slides), closure of airports, ports, stations, or roads,
and all similar events. This list is by way of example and not by
way of limitation. Where you do not suffer personal injury or death,
Pleisure Holidays accepts liability should your holiday arrangements
booked with us not be as described in the brochure and not be of
reasonable standard. We will pay reasonable compensation if this
affects the enjoyment of your holiday. Pleisure Holidays does not
accept liability where events are due to no fault of Pleisure Holidays
nor its suppliers or agents, failure or the fault of you or a member
of your party, fault of someone not connected with your party or
Pleisure Holidays, an event which even with all due care and diligence
could not be foreseen or forestall.
9. Complaints by the Client: It is our aim to settle any
complaints amicably and quickly. Should you have any problems whilst
on holiday, our local representatives should be informed so that
action can be taken without delay. If you wish to pursue a claim
against us, written notification must be given to us no later than
28 days after the end of your holiday. If you have a dispute with
Pleisure Holidays which cannot be resolved amicably, you may call
upon a scheme administered by the Chartered Institute of Arbitrators.
10. Guiding Service: Our guiding service is provided by
our staff purely on a social basis outside of their normal working
hours. To avoid confrontation with the local ski schools and French
law it is necessary to point out that this service is provided free
of charge. No part of your holiday price is used to finance this
service and no payment is made by you to our staff to act as a guide.
Additionally all guests on arrival in resort will be asked to sign
a disclaimer: " we, the undersigned, confirm that if a member
of staff employed by Pleisure Holidays joins in with our activities,
he or she is not acting in any way as a guide or instructor of the
group. We also confirm that we have not and will not pay for such
a service by Pleisure Holidays. It is also understood that we accept
full responsibility for our own well-being and safety, and confirm
that if we decide to venture off-piste our own ski insurance covers
us for that activity"
11. Holiday Information:
The descriptions contained in this brochure and all other information
supplied by Pleisure Holidays is correct to the best of our knowledge.
However, although the accuracy is not guaranteed, all descriptions
and information are given in good faith and in the belief that they
were true at the time of printing. |
